King Casino Privacy Policy – Our Commitment to Protecting Your Information

01 Introduction

King Casino (referred to herein as "we", "the platform", or "King Casino") is a trusted online gaming platform for players in Bangladesh. We believe that trust and transparency are at the heart of a great gaming experience — and that starts with keeping your personal information safe.

This privacy policy sets out in detail what information King Casino collects, why it is collected, how it is used, and what measures we take to keep it secure. Our goal is for you to feel completely safe and comfortable every time you use our platform.

This privacy policy applies not only to our website but also to the King Casino mobile app, live chat support, and all other services. We encourage you to read it carefully.

02 What Information We Collect

King Casino collects two types of information — what you provide directly and what is collected automatically while you use the platform:

Information you provide directly:

• Name, date of birth, and gender
• Email address and mobile number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking/Nagad/Rocket account number)
• Records of communication with the support team

Automatically collected information:

• IP address and device type
• Browser and operating system information
• Site access and browsing data (log data)
• Gaming History & Transaction Records
• Data collected through cookies and tracking technologies

03 How Your Information Is Used

King Casino uses your information for the following purposes:

If you no longer wish to receive promotional messages, you can opt out at any time by contacting our support team. Essential service-related communications will continue to be sent.

04 Who We Share Your Information With

King Casino never sells your personal information to third parties. However, limited data may be shared with specific parties as necessary to operate our services:

• Payment Processors: Necessary information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to process transactions.
• Technology Partners: Limited data may be shared with trusted technology partners who help operate the platform. They are also bound by strict confidentiality agreements.
• Law Enforcement: Information may need to be disclosed pursuant to a court order or other legal obligation.
• Fraud Prevention: Relevant information may be shared with cybersecurity and fraud prevention agencies.

05 Our Data Security Measures

King Casino protects your data using industry-leading technology and security practices. The key components of our security framework include:

• TLS/SSL Encryption: All data transferred between your browser and our servers is fully encrypted and cannot be read by anyone outside.
• Firewall Protection: Our servers are protected by robust firewalls that prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security can be added when logging into your account.
• Regular Security Audits: Third-party security experts regularly review our systems.
• Access Controls: Only authorized personnel can access the necessary data. All access is logged.
• Data Backup: Regular backups ensure your data remains safe and recoverable.

Please keep in mind that no method of transmission over the internet is 100% foolproof. Keeping your password confidential and avoiding logins on unfamiliar devices is also essential for your own security.

06 Cookie Policy

Cookies are used on the King Casino website and app. These are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Helps improve our services by analyzing user behavior.
• Marketing Cookies: Used to show relevant ads and promotions. You can opt out of this at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

07 Your Rights

Every registered user at King Casino has the following rights over their own information:

• Right to Access: You may request details of what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Erasure: After closing your account, you may request that your data be deleted (exceptions may apply where legal obligations require retention).
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
• Right to Object: You can object to your data being used for marketing purposes.
• Data Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

08 Children's Privacy

King Casino is an adults-only gaming platform. No one under the age of 18 is permitted to use our services. We never knowingly collect personal information from minors.

If a parent or guardian notices that their child has used king casino or submitted personal information, please contact our support team immediately. We will arrange for that information to be deleted promptly.

Our age verification process is designed to prevent minors from accessing the platform. Should any issues arise, we resolve them as quickly as possible.

09 Changes to the Privacy Policy

King Casino may update this privacy policy as needed. When changes are made:

• The updated date will be noted on this page.
• A notice will be posted on the platform for any significant changes.
• You may be notified via your registered email.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

10 Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available
• Response Time: Usually within 24–48 hours

We respect your privacy and take every request seriously.